plug in to a productive workday

OnTrac is hiring a Logistics Support Associate!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: 10121 Bacon Dr., Beltsville, MD 20705
Schedule: Monday–Friday, 1:00 PM – 9:00 PM Not scheduled to work holidays.
Pay: $19.23 - $28.85 per hour Pay varies based on experience

Employment Logistics:

The Logistics Support Associate provides essential administrative and operational support to keep daily logistics running smoothly. This role focuses on customer service, delivery tracking, scheduling, and warehouse coordination to support timely and accurate medical package deliveries throughout the greater DC metro area.

Unpacking the Benefits:

We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.

• Medical, Dental, and Vision insurance; HSA and FSA options

• Life and Disability coverage (basic and voluntary)

• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance

• Competitive benefits and 401(k) with company match

• Referral Bonus Program - Up to $500 per referral!

• Paid Time Off including Holiday pay  

• Employee Assistance Program & a Safe and clean work environment  

The Must-Haves:

• High school diploma or GED

• Clear and professional communication skills (phone and email)

• Ability to work in a fast‑paced environment with frequent changes

• Minimum of 1 year of dispatching experience

Your Mission in Motion:

• Inbound call handling & dispatch communications: Receive and manage inbound calls using a multi-line phone system, and communicate with IC drivers and customers via phone, email, and in-person interactions.

• Scheduling, route support & delivery execution: Schedule deliveries and support route planning using OnTrac logistics systems to keep daily dispatch execution moving.

• Delivery tracking & on-time performance: Monitor, track, and update delivery statuses to support on-time performance and visibility throughout the day.

• Issue/change coordination: Coordinate delivery changes or issues with drivers and operations staff to resolve disruptions and keep deliveries on track.

• Warehouse sort coordination: Oversee and assist with the afternoon warehouse sort to ensure packages are accurately routed for delivery.

• Customer service & documentation: Provide professional customer service by responding to inquiries and resolving issues/complaints; maintain accurate records and documentation related to deliveries, routes, and customer interactions.

• General support: Support general office and logistics operations as needed.

Paving your way to your success:

• You bring strong attention to detail and solid organizational skills.

• You demonstrate excellent written and verbal communication skills.

• You use strong time management and interpersonal skills to keep drivers and customers aligned.

• You can self-manage, multitask, and work in a fast-paced environment.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.