Job Details

OnTrac is hiring a Claims Specialist!

Are you looking for a chance to work for a growing company where you can learn and make a difference? If you like helping others, have a strong sense of empathy, enjoy a fast-paced environment, have the gift of problem solving, then consider joining our amazing team! 

About Us:

Founded in 1986, OnTrac is now a super-regional provider of distribution services for premier e-commerce and product supply businesses that desire reduced transit times, greater flexibility, and the elimination of excess costs within their supply chain. With over 60 offices across 36 states, OnTrac's growth is phenomenal and ongoing! 

Summary:

The Claims Specialist position is responsible for investigating and resolving claims filed by shippers. These claims must be processed accurately, timely and in accordance with Company and Department standards and guidelines, as well as either OnTrac’s standard terms and conditions or specific terms and conditions in contracts with shippers. Based on system research, operations knowledge, and process knowledge, this position recommends claims for approval or denial. This position is also responsible for handling some aspects of the subrogation process to obtain reimbursement from Regional Service Providers (RSPs) for claims which were paid due to driver errors. This position has a direct impact on the accuracy of facility claims expense and contra-expense, accounts payable, net revenue, driver recoveries, and customer satisfaction.

Responsibilities:

· Evaluates and processes claims in accordance with company and department policies and procedures.

· Reviews and analyzes claim information, system comments, tracking scans, and contractual obligations for in-process claims to determine proper resolution and to identify and resolve errors prior to final resolution.

· Consolidates information from various sources to ensure accurate processing of claims.

· Analyzes and evaluates driver errors identified on claims to determine whether to proceed with subrogation.

· Generates subrogation invoices and communications.

· Adequately and accurately documents all pertinent claim and subrogation activity.

· Timely and thorough follow-up for all claims and subrogation issues.

· Communicate with customers, insurance companies, carriers, and other departments within our organization via phone or email in a clear, concise, and professional manner to resolve any Claims issues.

· Tracks status of subrogation invoices and follows up on non-payments, non-responses, and disputes in a timely manner.

· Accurately processes claims, subrogation, payments, and settlement deductions within various systems.

· Identifies issues affecting efficiency and quality and suggests process improvements.

· Exercises critical thinking skills and good judgment and remain knowledgeable in related company and department policies and procedures.

· Achieves teamwork, production, and quality standards to ensure timely, efficient, and accurate claims and subrogation processing.

· Convey a strong professional image and positive attitude toward all assigned work and personnel.

· Identify recurring issues and recommend preventive measures or process improvements.

· Works collaboratively with leadership to manage processes to ensure effective implementation and support, and a positive experience for stakeholders through effective communication and execution of accurate, timely deliverables to meet established customer service levels.

· Maintains and contributes to a safe work environment by adhering to Company and Department policies and procedures.

Competencies:

We are looking for someone who can evaluate complex claim situations using logic and structured problem-solving skills to reach sound conclusions within strict deadlines

· Critical thinking skills

· Ability to obtain a high level of system and product knowledge.

· Excellent oral, written, and interpersonal communication skills to effectively interact with internal and external stakeholders.

· Strong ability to multitask on the computer using multiple programs and windows for extended periods of time.

· Strong attention to detail.

· Self-Starter who does not wait to be told what to do.

· Strong data entry / typing skills (Including 10 key) with minimal error ratio.

· Proficient in all MS Office software, including the ability to utilize Excel spreadsheets for reporting purposes.

· The ability to work effectively with various teams to accomplish organizational goals.

· The ability to work in a remote environment with minimal supervision.

· The ability to communicate and interface with internal and external customers.

· The ability to analyze sequential information to arrive at the proper conclusion.

· The ability to read and apply common sense understanding to carry out instructions furnished in written or oral form.

· The ability to deal with problems involving a few concrete variables in standardized situations.

· The ability to prioritize, maintain flexibility and complete multiple tasks in a timely manner in a fast paced, multi tasked environment.

· Tolerance for stress.

· Proficiency in all MS Office software and custom company software.

Minimum Requirements:

· High School Diploma or GED

· 1-3 years experience in related field

· Occasional Travel as needed <10%

· It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly.

This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job, however, management may revise job and tasks based on business needs including emergencies, staffing needs and workload.

LaserShip, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, “OnTrac” or the “Company”) is an equal opportunity employer.