Job Details

OnTrac is hiring a Customer Analyst!

Are you looking for a chance to work for a growing company where you can learn and make a difference? If you like helping others, have a strong sense of empathy, enjoy a fast-paced environment, have the gift of problem solving, then consider joining our amazing team! 

About Us:

Founded in 1986, OnTrac is now a super-regional provider of distribution services for premier e-commerce and product supply businesses that desire reduced transit times, greater flexibility, and the elimination of excess costs within their supply chain. With over 60 offices across 36 states, OnTrac's growth is phenomenal and ongoing! 

Location: Remote, Travel up to 25%.

Summary:

We are looking for a proactive and data-driven Customer Analyst to support our Account Management team within the transportation sector. This role plays a critical part in helping account managers understand customer performance, identify growth opportunities, and deliver a high-quality client experience. You’ll turn customer data into strategic insights that drive retention, satisfaction, and service optimization.

Responsibilities:

• • Analyze customer usage data, service performance, and engagement trends to support key accounts.
  • Work closely with account managers to develop data-backed strategies for client retention and growth.
  • Create customized reports, dashboards, and presentations for client meetings and business reviews.
  • Monitor service level agreements (SLAs), and performance metrics for assigned accounts.
  • Identify operational issues or service gaps impacting key clients and propose corrective actions.
  • Segment customers and highlight opportunities for upselling or cross-selling based on behavior and needs per AMT’s request.
  • Assist in preparing KPIs and customer scorecards for internal and external stakeholders.
  • Support onboarding and performance tracking for new clients, including data setup and reporting frameworks.
  • Act as a liaison between analytics, operations, and the account management team to ensure alignment on client needs.

Minimum Requirements:

• • Bachelor’s degree in Business, Data Analytics, Logistics, Transportation, or related field.
  • 2+ years of experience in data analytics, customer insights, or client support roles.
  • Prior experience supporting account management or customer success teams preferred.
  • Strong Excel and data visualization skills (e.g., Power BI, Tableau, Looker).
  • Working knowledge of transportation, logistics, or fleet services is a strong asset.
  • Proficiency in querying and analyzing data using SQL or similar tools.
  • Excellent communication and presentation skills; able to distill complex data for non-technical audiences.
  • Strong organizational skills with the ability to manage multiple client needs and deadlines.

This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job, however, management may revise job and tasks based on business needs including emergencies, staffing needs and workload.

OnTrac is proud to be an Equal Opportunity Employer 

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. 

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.