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OnTrac is hiring a Customer Implementation Consultant!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote

Employment Logistics:

The Customer Implementation Consultant is essential to delivering a seamless onboarding and integration experience for new and existing customers. This role manages end-to-end project execution, ensuring implementations are accurate, efficient, and on time to drive customer success and operational excellence. Acting as the primary liaison between internal teams and customer stakeholders, the Consultant combines strong project management skills, technical expertise, and relationship-building to lead implementations from initiation through completion.

Unpacking the Benefits:

• Competitive individual and group benefits  

• Medical, Dental, and Vision insurance  

• Paid Time Off including Holiday pay  

• 401(k) with company match  

• Safe and clean work environment  

The Must-Haves:

• Bachelor’s degree in Business, Project Management, Engineering, or related technical field

• 5–7 years of experience managing complex implementations

• Advanced proficiency in Salesforce, e-commerce platforms, TMS, ServiceNow, AI tools, Excel, and project management software

• Lean Six Sigma or process improvement experience a plus

Your Mission in Motion:

• Lead end-to-end implementations: Manage onboarding for mid-market, SMB, and enterprise customers, ensuring timely go-live and rapid revenue activation.

• Own project accountability: Oversee integration, operational timelines, and account management milestones with full responsibility for successful outcomes.

• Manage complexity with precision: Handle multiple customer projects concurrently, prioritizing effectively in a fast-paced environment with competing demands.

• Act as the central liaison: Serve as the primary point of contact for internal teams and customer stakeholders, addressing inquiries promptly and driving overall project plans and status updates.

• Ensure operational excellence: Anticipate and resolve technical or logistical issues before they impact go-live timelines, and conduct on-site assessments when required.

• Maintain data integrity and reporting: Ensure accurate entry of sensitive customer data across systems, maintain clean onboarding reports, and deliver error-free weekly executive updates.

• Enhance processes and documentation: Continuously refine implementation process documentation, create reference materials (FAQs, checklists, best-practice guides), and identify improvement opportunities based on system changes.

• Communicate with impact: Provide proactive updates to all stakeholders, including executive sponsors, and lead pre- and post-go-live reviews to ensure transparency and alignment.

Paving your way to your success:

• You demonstrate exceptional project management skills, balancing multiple priorities with precision and efficiency while managing multiple projects concurrently in a fast-paced environment.

• You communicate clearly and professionally, with exceptional verbal, written, and presentation skills that influence stakeholders across all levels.

• You thrive in dynamic environments, adapting quickly to change and driving continuous improvement.

• You build trust through collaboration, empathy, and proactive problem-solving, fostering strong relationships internally and externally.

• You are detail-oriented and results-driven, committed to delivering flawless implementations and customer success.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.