plug in to a productive workday

OnTrac is hiring a Senior Operations Data Intelligence Analyst!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote
Salary: $84- $120k

Employment Logistics:

The Senior Operations Data Intelligence Analyst plays a critical role in defining how operational performance is measured, communicated, and acted upon across the organization. This role leads the development of clear, trustworthy reporting and visualizations that guide decisions from frontline operators to the executive team. The Analyst partners closely with Operations, Quality, Loss Prevention, Customer Experience, Product, and Engineering to identify what is happening in the operation, why it is happening, and what actions should follow. Success requires strong analytical judgment, deep operational curiosity, and the ability to build high‑trust reporting in a fast-paced, evolving environment.

Unpacking the Benefits:

We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay  
• Employee Assistance Program & a Safe and clean work environment  

The Must-Haves:

• 5+ years in analytics, business intelligence, or operations analysis (warehouse fulfillment, logistics, supply chain, e-commerce, or similar)
• Expert-level Power BI dashboard development skills (data modeling, KPI design, large dataset handling)
• Strong SQL skills for pulling, validating, and interpreting operational data
• Familiarity with warehouse systems and operational event data (WMS scans, exception codes, labor/station tracking)
• Experience supporting multi-site performance reviews and standardizing KPIs across a network

Your Mission in Motion:

• Develop and maintain standardized dashboards: Build, update, and monitor Power BI dashboards and recurring reports with consistent logic, clear definitions, and user-friendly design.
• Translate operational objectives into measurable KPIs: Convert business goals into structured metrics and visuals that guide decisions at site and network levels.
• Identify and close data visibility gaps: Partner with cross-functional stakeholders to scope issues and define improvements for better data availability and clarity.
• Ensure reliable data foundations: Work with Product and Engineering teams to confirm that required data is captured accurately and supports operational needs.
• Strengthen data pipelines: Collaborate with Data Engineering and Analytics to design, optimize, and maintain efficient data flows that support reporting and analysis.
• Advance reporting governance: Support metric standardization by applying consistent definitions, documentation practices, and governance processes to build a trusted single source of truth.

Paving your way to your success:

• You demonstrate strong curiosity and enthusiasm for solving complex analytical problems, diving deep into operational data to uncover meaningful insights.
• You communicate clearly and confidently, influencing operations leaders and cross-functional partners through structured analysis, intuitive visuals, and crisp storytelling.
• You are self-driven and proactive, operating independently in ambiguity while maintaining ownership of outcomes.
• You collaborate effectively across teams, building trust and alignment with Operations, Quality, LP, CX, Product, and Data partners.
• You bring a craftsmanship mindset to BI work, creating consistent definitions, clean visuals, and reporting that becomes essential to the business.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.