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OnTrac is hiring an Operations Data Intelligence Analyst!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote
Salary: $67-$95k

Employment Logistics:

The Operations Data Intelligence Analyst plays a key role in building reliable reporting, dashboards, and insights that help operations leaders understand performance and take decisive action. This role partners closely with Operations, Quality, Loss Prevention, Customer Experience, and Data teams to translate business questions into clear metrics, analysis, and visuals. Success in this position requires strong analytical judgment, deep curiosity about operational data, and the ability to deliver high‑quality reporting in a fast‑paced, detail‑oriented environment.

Unpacking the Benefits:

We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay  
• Employee Assistance Program & a Safe and clean work environment  

The Must-Haves:

• 2–4 years of experience in analytics, business intelligence, or operations analysis (logistics, fulfillment, supply chain, e‑commerce, or similar)
• Strong ability to build and iterate Power BI dashboards (data modeling, measures, visuals, usability)
• SQL proficiency with the ability to validate and interpret operational data
• Familiarity with operational event data (scan events, exceptions, labor/station performance) is a plus

Your Mission in Motion:

• Develop and maintain dashboards: Build and update Power BI dashboards and recurring weekly/monthly reports using established metric definitions to support site, regional, and network performance reviews.
• Translate operational goals into measurable KPIs: Convert business questions into well-defined metrics and visuals, escalating definition gaps or edge cases to senior analytics partners.
• Analyze performance trends: Investigate variances and operational drivers through drill‑downs by site, shift, route, or process, and provide clear written findings and recommendations.
• Validate data accuracy: Perform spot checks, reconciliations, and anomaly detection to ensure data reliability and document any assumptions, limitations, or changes.
• Support cross-functional reporting needs: Collaborate with Operations, Quality, Loss Prevention, Customer Experience, and Data teams to identify reporting gaps and propose practical improvements.
• Maintain reporting standards: Apply consistent definitions, follow documentation requirements, and contribute to metric governance discussions to ensure reporting quality and alignment.

Paving your way to your success:

• You communicate clearly and concisely, explaining results to operators and managers, writing crisp summaries, and asking strong clarifying questions.
• You are organized, detail-oriented, and comfortable managing multiple requests and shifting priorities.
• You are curious and proactive, eager to learn how operational metrics connect to real-world processes and decisions.
• You collaborate effectively across teams, building trust and alignment with operators, analysts, and stakeholders.
• You approach reporting with craftsmanship, ensuring definitions are consistent, visuals are intuitive, and insights are actionable.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.