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OnTrac is hiring a Director, Business Process Transformation!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote

Employment Logistics:

The Director of Business Process Transformation leads the centralization and automation of Last Mile Operations’ (LMO) administrative and business processes. Reporting to the VP of LMO, this role is accountable for transforming high-volume manual workflows into a scalable, data-driven, and partially automated model that supports LMO’s growing Regional Service Provider (RSP) network. The Director partners with IT, Product, and cross-functional teams to implement SOPs, automation strategies, and governance frameworks that eliminate manual dependencies and drive measurable efficiency gains across compliance, settlement, and administrative functions.

Unpacking the Benefits:

• Competitive individual and group benefits  
• Medical, Dental, and Vision insurance  
• Paid Time Off including Holiday pay  
• 401(k) with company match  
• Safe and clean work environment  

The Must-Haves:

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field (Master’s preferred)
• 10+ years of experience in program development, operations management, or business strategy (last-mile logistics preferred)
• 5+ years of proven experience leading and managing large-scale program implementations, cross-functional teams, administrative functions, and vendor relationships
• Experience working with independent contractors (such as RSPs, DSPs, or 3PLs) or outsourced service providers preferred
• Ability to travel as needed for stakeholder meetings, industry events, and prospective RSP engagements (approximately 15%)

Your Mission in Motion:

• Centralize high-volume administrative work into a unified LMO operations model and design SOPs for RSP onboarding, compliance, and settlement workflows
• Design and publish SOPs for all administrative and claims workflows, ensuring uniformity across 100+ facilities
• Build automation roadmaps and deploy AI/chatbot solutions for document intake and inquiries, while overseeing automation rollouts and process standardization initiatives to ensure scalability and resilience across the network
• Develop governance frameworks ensuring traceability, auditability, and scalability
• Lead Kaizen/lean reviews to eliminate redundancies and embed continuous improvement loops across administrative processes
• Partner with Product, IT, Legal, and QA to define automation priorities, sequencing, and integration strategies
• Create dashboards and visualizations to track efficiency, claims recovery, and cost avoidance, ensuring data-driven decision-making
• Manage a team of managers, analysts, and specialists supporting 500+ weekly hours of administrative work and drive accountability for performance metrics
  
  

Paving your way to your success:

• You demonstrate strong business and technical acumen, with the ability to prioritize and organize effectively
• You’re a positive influence during change and adapt quickly to evolving strategies
• You communicate clearly and professionally, influencing stakeholders at all levels
• You’re customer-focused, managing issues with urgency and making decisions that reflect customer impact
• You hold yourself and others accountable, and continuously seek opportunities for growth
• You operate with integrity, take ownership of outcomes, and are viewed as trustworthy and reliable

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.