Job Details

OnTrac is hiring a Director of Pickup Program Management!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location:  Remote

Employment Logistics:

The Director, Pick Up Programs reports to the Vice President of Driver Strategy and will oversee a team implementing a strategic plan to expand and revolutionize OnTrac’s Pick Up Operations, widely considered to be the growth engine for the company. The objective is to scale pickups for Small and Medium Business, enterprise level Ship from Store, and multiple marketplace channels (AFN, Temu, Tik Tok etc.), building a culture of continuous Improvement, while delivering superior and sustainable cost and quality performance. The primary area of emphasis is to match customers/sellers to OnTrac locations, building out First, Middle, and Last Mile capabilities to effectively scale the business in a cost effective way. This role requires development of performance enhancement metrics and organizational capabilities, as well as the identification and formalization of best practices and standard work. This leader must have an innovative mindset, and ability to dive deep, looking around corners into yet to develop capabilities in the OnTrac ecosystem. We seek a visionary to build pickup specific technology and develop analytics that articulate business performance to the executive team clearly and concisely. The role represents an exciting, entrepreneurial opportunity to broadly challenge current assumptions, and design new processes that will completely change how we operate today. A focus on process optimization, asset utilization, and service delivery will ensure this leader enables OnTrac to reach its growth objectives as this leader embarks on creating organization structures from the ground up, and expands cross functional partnership with pricing, cx-quality, supply chain, linehaul, operations and marketing teams.

Unpacking the Benefits:

• Competitive individual and group benefits 
• Medical, Dental, and Vision insurance 
• Paid Time Off including Holiday pay 
• 401(k) with company match
• Safe and clean work environment 
• Referral Bonus Program - up to $500 per referral!

The Must-Haves:

• 2+ years executive leadership in a Centralized Support Organization for a Last Mile Delivery business 50 million+ parcels annually via third party delivery service providers
• 5+ years of technical product or program management experience working with software operations/engineering/Last Mile teams throughout the product lifecycle, including definition of Minimum Lovable Product and Delivery Milestones
• Bachelor’s Degree Required. Master’s Degree or Higher Preferred

Your Mission in Motion:

• Lead and scale OnTrac’s Pick Up channel—driving strategy, operational execution, and cross-functional collaboration (First, Middle, Last Mile, Sales, Marketing, CX, etc.)
• Drive continuous improvement through metrics, standard work, and process optimization across the business
• Build and inspire a high-performing team while influencing leadership decisions with data-driven insights

Paving your way to your success:

• Proven change agent with strong problem-solving, prioritization, and communication skills
• Deep industry knowledge of Last/Middle Mile logistics, rate structures, and market trends
• High proficiency in Microsoft Office and willingness to travel 50 % +

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.