Job Details

OnTrac is hiring a Director of Sales Operations, Strategic Accounts

Location: Remote

Compensation: $150k-$187k

Position Summary:

The Director of Sales Operations, Strategic Accounts is a key leadership role responsible for driving the development, execution, and optimization of end-to-end operational strategies that support our largest and most complex customers. This role requires a strategic thinker and tactical executor with a deep understanding of logistics operations, supply chain processes, customer collaboration, and sales enablement. The ideal candidate will bring strong cross-functional leadership skills to influence customer adoption, improve operational outcomes, and grow strategic relationships through value-driven solutions.

Key Responsibilities:

Strategic Process & Operational Development

• Lead end-to-end business process analysis and mapping with strategic accounts to identify mutually beneficial workflows and operational efficiencies.
• Build future-state network and process enhancements to support scalability and innovation in last-mile delivery.
• Partner with customers and internal stakeholders to co-develop and continuously improve processes through Kaizen and Lean methodologies.

Customer Collaboration & Proposal Development

• Create comprehensive customer-facing proposals and presentations that articulate OnTrac’s capabilities, operations model, and value proposition.
• Conduct detailed supply chain mapping sessions to align OnTrac’s services with customer goals and pain points.
• Develop compelling, data-driven plans that influence customer adoption and expand wallet share.

Performance Management & Execution

• Own and maintain customer KPI scorecards; proactively develop initiatives to ensure OnTrac consistently meets or exceeds customer-defined performance metrics.
• Troubleshoot operational issues and lead cross-functional resolution efforts to restore service levels and customer confidence.
• Coordinate and lead peak volume planning efforts, including resource allocation, contingency plans, and performance monitoring.

Customer and Internal Engagement

• Conduct onsite visits with customers to build relationships, drive process alignment, and lead continuous improvement initiatives.
• Visit OnTrac operational sites regularly to align field execution with customer expectations and identify internal opportunities for enhancement.

Qualifications:

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field
• 8+ years of experience in sales operations, logistics, supply chain strategy, or customer solutions, with at least 3 years in a leadership role.
• Proven experience developing customer-facing business solutions and proposals in the transportation or logistics industry.
• Strong understanding of logistics, distribution networks, and final-mile delivery models.
• Skilled in process improvement methodologies (Lean, Six Sigma, Kaizen).
• Excellent communication, presentation, and stakeholder management skills.
• Ability to travel 30%-40% for customer and operational site visits.

Preferred Skills:

• Experience coordinating peak or seasonal volume surges in high-throughput logistics environments.
• Deep understanding of customer KPIs in e-commerce, retail, or parcel delivery industries.
• Proficiency in mapping tools (e.g., Visio, Lucidchart), CRM platforms (Salesforce), and Microsoft Office Suite (especially PowerPoint and Excel).

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

Ontrac is proud to be an Equal Opportunity Employer

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. 

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.