Job Details

OnTrac is hiring a Sales Enablement Professional I!

Are you looking for a chance to work for a growing company where you can learn and make a difference? If you like helping others, have a strong sense of empathy, enjoy a fast-paced environment, have the gift of problem solving, then consider joining our amazing team! 

About Us:

Founded in 1986, OnTrac is now a super-regional provider of distribution services for premier e-commerce and product supply businesses that desire reduced transit times, greater flexibility, and the elimination of excess costs within their supply chain. With over 60 offices across 36 states, OnTrac's growth is phenomenal and ongoing! 

Location: Remote, Travel up to 25%.

Summary:

This role will support the company’s dedication to providing an outstanding customer experience while helping us achieve our high-growth plan. The customer analytic specialist role will be responsible for analyzing customer data to identify trends, patterns, and insights that can be used to improve our customer acquisition, retention, and satisfaction strategies.

Responsibilities:

• Develop and implement customer segmentation strategies based on demographics, behavior, and other relevant factors
• Analyze customer data to identify opportunities for cross-selling and upselling
• Monitor and report on key customer metrics, such as churn rate, lifetime value, and customer satisfaction
• Collaborate with Operations, Marketing, Sales Teams, and a variety of internal groups to develop targeted campaigns to grow and retain the SOW.
• Provide recommendations for improving customer experience and loyalty
• Stay up-to-date with industry trends and best practices in customer analytics.

Minimum Requirements:

• 3-5 years of experience in Data Analytics within an Account Management or Sales Team, experience within the transportation and logistics industry is a plus
• Advanced Excel knowledge and experience (pivot tables, Vlookup, Index, visualizations)
• Self-driven and proactive problem solver
• Experience with Salesforce, Power BI, and Tableau highly desirable
• Expert Excel, SQL knowledge and experience a plus
• Strategic and business forward - you find trends in your data and look for the “so what” 

This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job, however, management may revise job and tasks based on business needs including emergencies, staffing needs and workload.

OnTrac is proud to be an Equal Opportunity Employer 

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. 

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.