plug in to a productive workday

OnTrac is hiring a Sr. Program Manager, Launch Manager!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote Eastern Region Preferred 
Salary: $105-157k plus 15% Annual Bonus Eligibility

Employment Logistics:

The Sr. Program Manager leads the successful launch and stabilization of new facilities across the network, acting as the single accountable owner for site launch readiness. You drive cross-functional coordination across Engineering, Operations, Real Estate, IT, Finance, and external partners to ensure facilities launch on time, within scope, and with sustained operational performance. You own integrated planning, readiness tracking, risk management, executive communication, and go-live execution through post-launch stabilization.

Unpacking the Benefits:

We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay  
• Employee Assistance Program & a Safe and clean work environment  

The Must-Haves:

• 8+ years of relevant experience leading large, complex programs from kickoff through go-live and stabilization
• Proven ability to align and drive execution across Engineering, Operations, Real Estate, IT, Finance, and vendors
• Strong understanding of parcel sortation and distribution operations, balancing throughput, cost, and scalability during launch
• Demonstrated ability to manage multiple concurrent workstreams, dependencies, and critical path schedules
• Strong risk identification and mitigation capability; able to remove blockers with urgency and pragmatism
• Ability and willingness to travel ~50%

Your Mission in Motion:

• Launch leadership & escalation: Lead all activities related to facility launches, acting as the single point of coordination and escalation across functions.
• End-to-end launch readiness & gatekeeping: Own launch readiness from pre‑design and permitting through go‑live and post‑launch stabilization, serving as the readiness gatekeeper by identifying gaps, assessing risks, and escalating when changes are not prepared for go‑live.
• Cross-functional change planning: Direct cross‑functional change planning spanning systems, processes, and operating model impacts.
• Integrated planning, objectives & critical path: Ensure launch objectives, timelines, and dependencies are clearly defined, tracked, and executed across all workstreams; develop and manage integrated program plans, timelines, and critical path schedules incorporating construction milestones, equipment installation, systems readiness, staffing, and operational ramp‑up.
• Workstream progress tracking: Track progress across construction, tenant improvements, permitting, engineering install, IT systems, and operational readiness, ensuring alignment to launch milestones.
• Risk mitigation + scope/cost/delay impact management: Develop mitigation plans and drive resolution, escalating to senior leadership when risks threaten launch outcomes; track scope changes, delays, and cost impacts owned by partner teams and ensure impacts are clearly communicated.
• Go-live readiness criteria: Define and track go‑live readiness criteria, including systems readiness, equipment availability, staffing, training, safety, and operational performance.
• Go-live execution, stabilization & handoff: Support go‑live execution and remain embedded for approximately 4 weeks post‑launch to support stabilization and learning‑curve ramp‑up; oversee handoff to Operations after sustained volume and performance targets are achieved.
• KPIs, executive reporting & continuous improvement: Establish, track, and report KPIs related to site readiness, capital milestones, safety, launch performance, and stabilization progress; prepare and deliver executive‑level updates, dashboards, and go/no‑go readiness assessments; conduct post‑launch assessments and drive continuous improvement of change management practices.

Paving your way to your success:

• You drive clear, integrated launch plans that keep milestones, dependencies, and critical path items visible and moving across all workstreams.
• You act as a strong readiness gatekeeper—spotting gaps early, building mitigation plans fast, and escalating decisively when risks threaten go-live.
• You keep teams aligned by coordinating Engineering, Ops, Real Estate, IT, Finance, and vendors toward one outcome—launching on time, within scope, and with sustained performance.
• You lead with operational judgment in parcel sortation/distribution, balancing throughput, cost, and scalability during ramp-up and stabilization.
• You make data-driven decisions in time-sensitive, high-visibility moments and deliver exceptional communication across all levels, including executive-level updates, dashboards, KPIs, and go/no-go readiness assessments.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.