Job Details

OnTrac is hiring a Strategic Account Manager.

Summary:   

The Strategic Account Manager supports our largest existing customers and grows volume of packages shipped with OnTrac. This is a long cycle sales role that works with existing customers by developing strong relationships through ensuring the highest level of service.

Responsibilities:

• Must be fluent in Mandarin in both written and verbal communication.
• Ensure customer success by selling the OnTrac solution to existing customers and gaining commitment for additional volume.
• Support customer’s day to day operations.
• Support Director of Customer Success accounts through reporting, administrative and sales-related tasks to achieve maximum territory effectiveness.  
• Manage daily account activities and deliverables in support of customer expectations and contractual requirements. 
• Attend industry trade shows, conferences, and customer meetings as needed.  
• Employ business development best practices developed through collaboration with peers and other internal teams. 
• Responsible for business review preparation, presentation, and follow-through. 
• Perform any other task or assignment deemed necessary for the organization.

Competencies:

• Demonstrates Business and Technical Acumen: 
• Follows company policy and processes. 
• Completes work with few instructions. 
• Has good organizational skills and the ability to prioritize work. 
• Advocates and Leads Change:  
• Is a positive influence when implementing change, is flexible when change occurs, and can develop changes to his/her area of responsibility. 
• Engages and Inspires Others:  
• Always treats people with respect and dignity and promotes a pleasant and professional work environment. 
• Communicates and Influences:  
• Speaks and writes clearly and concisely; uses efficient and appropriate methods to disseminate information. 
• Uses email effectively and appropriately. 
• Uses appropriate language when communicating to peers, subordinates, vendors, and management. 
• Develop Self and Others:  
• Hold employees accountable for their performance and provides feedback to ensure effective collaboration
• Understands his/her strengths and weaknesses. 
• Customer Focused: 
• Presents a cheerful manner with customers, both internal, external, and vendors. 
• Manages issues with urgency to meet customers’ expectations. 
• Meets established or agreed-upon deadlines. 
• Understand how decisions affect the customers and consider customers when making decisions. 
• Self-Management:  
• Behaves and expresses oneself openly and honestly. 
• Does what he/she commits to doing. 
• Accepts responsibility for failure. 
• Viewed as ethical, trustworthy, responsible, and reliable. 

Minimum Requirements:

• Bachelor's Degree or equivalent experience

• 6-10 years experience in related field
• Up to 25% Travel
• It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly.

This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job.  It is intended to be an accurate reflection of the current job, however, management may revise job and tasks based on business needs including emergencies, staffing needs and workload.

LaserShip, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, “OnTrac” or the “Company”) is an equal opportunity employer.