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OnTrac is hiring a Director, Hub Operations!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: 701 Crossroads Boulevard, Door S, Logan Township, NJ 08085
Salary: $198,000 - $297,000

Shift: Monday - Friday, 8:00am - 6:00pm (Hours subject to change based on the needs of the business)

Employment Logistics:

The Director, HUB Operations is responsible for the financial and operational performance of a 24/7 HUB facility and reports to the VP of Operations. The HUB Director leads day-to-day execution, staffing, and performance management while overseeing safety, security, SOP adherence, and overall operating standards. Most activity occurs between afternoon and midnight hours, so this role requires a consistent on-site presence during late evening and overnight periods. During peak season (November through late December), the HUB runs significantly higher volumes with continuous 24/7 coverage for a 5–6 week period, and the Director is expected to provide strong on-site leadership to support execution and employee needs.

Unpacking the Benefits:

We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay  
• Employee Assistance Program & a Safe and clean work environment  

The Must-Haves:

• 7–10 years of managerial experience in logistics or a similar industry
• Extensive knowledge of HUB terminology and operating concepts (e.g., PPH, CCP, process rate, methods)
• Strong critical thinking skills to determine solutions to daily operational issues in a HUB environment

Your Mission in Motion:

• Lead people operations: Manage hiring, terminations, coaching, development, performance management/discipline, staffing levels, engagement, and recognition for all facility employees.
• Execute business plans: Partner with operations leadership to create and execute facility plans and strategies aligned to operational goals.
• Own financial performance: Manage the facility budget and P&L performance, identifying cost-saving opportunities and actions to improve results when needed.
• Drive cross-functional execution: Partner with support departments to meet operational needs and remove barriers to performance.
• Improve key metrics: Identify performance gaps, build action plans, and execute against targets to improve results across the operation.
• Plan for disruption and continuity: Anticipate scenarios that could impede success and establish practical contingency plans.
• Oversee line haul coordination: Maintain strong partnership with the Line Haul team to support timely and effective HUB execution.
• Lead safety and security programs: Oversee the safety program and accountability (dock safety, lockout/tagout, conveyor safety) and implement the facility security program.
• Ensure standards and readiness: Ensure managers follow SOPs, company policies, quality standards, and safety guidelines; maintain required materials and supplies to operate safely and efficiently.
• Stay connected to the floor: Walk the warehouse regularly to review sort efficiency and safety practices, assist as appropriate, and maintain visible, consistent on-site leadership.

Paving your way to your success:

• You align facility priorities to business strategy, using sound business judgment to set focus and make decisions that improve results.
• You lead change effectively, guiding teams through shifts in volume, priorities, and processes while maintaining steady execution.
• You engage and inspire others by addressing morale issues early, listening actively, and helping teams solve problems and implement improvements.
• You communicate clearly and consistently, keeping teams informed and using the right data to drive understanding and action.
• You develop yourself and others, as well as holding teams accountable, building strong relationships with internal partners and maintaining confidence to speak up when adjustments are needed.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.